Privacy Policy

Effective Date: September 29, 2024

This Privacy Policy describes how Coco Cartagena ("we", "our", "us") collects, uses, shares, and protects personal information of our users and customers. By using our website and services, you consent to the collection and use of your information in accordance with this policy.

Information We Collect

We collect personal information that you voluntarily provide to us when you book a tour, contact us, or otherwise interact with our website and services. This may include:

• Personal Identification Information: Such as your name, email address, phone number, and postal address.
• Payment Information: Credit card or other payment details for booking services.
• Demographic Information: Age, gender, and preferences related to your travel experience.
• Technical Information: IP addresses, browser type, and usage data collected through cookies and similar technologies.

How We Use Your Information

We use the information we collect for the following purposes:

• To process bookings, provide services, and manage customer relationships.
• To communicate with you regarding your bookings, customer service inquiries, and promotional offers.
• To analyze and improve our website, services, and marketing efforts.
• To comply with legal obligations and to protect our rights and the rights of others.

Sharing and Selling of Information

We may share your personal information with trusted third parties, including:

• Service Providers: Third-party vendors who assist us in providing services (such as payment processors, travel partners, or marketing agencies).
• Legal Obligations: To comply with legal requirements, enforce our policies, or protect our rights or the rights of others.

We reserve the right to sell your personal data. This may include sharing data with affiliates, business partners, or advertisers for marketing and promotional purposes. By using our services, you consent to such data sharing and selling practices.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, gather data, and provide personalized content and ads. For more information on our use of cookies, please see our Cookies Policy.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no security measures are foolproof, and we cannot guarantee the security of your information.

Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us using the details below.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at the link located in the footer below on every page.